Employee viewing a vial

Lonza is committed to provide customers with products and services meeting all specifications and fulfilling customers' needs and expectations. The highest priority and emphasis is placed on the integrity of our products, their safe manufacture and distribution and the compliance with all relevant regulations.

To achieve these goals, Lonza operates a quality management system, with common elements and processes, which comply with internal policies as well as with national and international standards (e.g. ISO) and regulations (e.g. GMP, PIC,  HACCP, FSSC). The fundamental elements of these systems are continuously undergoing improvement.

The process-oriented quality management system (PQM) of Lonza consists of management instruments which define the structure, organization, responsibilities, processes and methods for the implementation of the company's quality policy.  

It is a management tool for the

  • Description and mastering of the essential business processes
  • Assignment of responsibilities for tasks and decisions
  • Identification of key success factors and measurement of performance
  • Definition and management of important inputs and outputs
  • Periodical auditing of the processes and assessment of the system


The Group's quality systems comply with the internal quality policy as well as with the international standards for Quality Management Systems as defined by the ISO 9001. The systems are globally certified, where needed, by an independent institution.

As a manufacturer for the life science industry, Lonza is fully committed to the current Good Manufacturing Practices (cGMP) comprising the internal GMP policy as well as local law and international guidelines adopted by the U.S. Food and Drug Administration (FDA) and European Medicines Agency (EMA).

Where we produce ingredients for human and animal nutrition we have Feed/Food Safety Management Systems in place, certified to ISO 22000:2005, FSSC 22000 and/or FAMI-QS, to ensure irreproachable quality of all substances entering the food chain.